Will my keys fit?
We are only supporting standard house keys, mail keys, with the approximate length and thickness of 60mm and 2mm. Last updated: Fri, Dec 6 2013 10:58 pm EST
Can I purchase more BLOCKEYs for my family and friends?
Please click on “contact me” on the top right section of this page, and we will help you! Last updated: Fri, Dec 6 2013 9:03 pm EST
Why don’t you include a USB Drive for your pledge?
We were thinking about it, but weren’t able to get a decent supplier. We also need to check for its thickness which complicates thing a little bit more. Although we dropped the idea, if we can find a suitable USB drive that compliments the BLOCKEY design and works well, we will definitely let you know. Last updated: Fri, Dec 6 2013 9:03 pm EST
Do you have other colors option for the key ring (wire cable)?
Not for the moment. Earlier in the prototyping process, we had a option for a black cable. We found out that stainless steel cannot be anodized, so we tried plating it, but it comes would come off easily. Last updated: Sun, Dec 8 2013 7:24 pm EST
Can I purchase a BLOCKEY after the kickstarter campign is over?
Yes, but in order to make it available online, we need to hit the KS goal first, so we encourage you to make your pledge to help us initialize our first production. Last updated: Fri, Dec 6 2013 9:03 pm EST
Where do I choose the color of the BLOCKEY?
When the KS campaign ends, backers will receive a short survey to confirm the color selection among other shipping details. Last updated: Fri, Dec 6 2013 9:03 pm EST
Can I order BLOCKEY as a company promotional item?
Yes, we can also engrave your company logo on the turn-sleeve of the wire ring and the surface of one of blocks. We can discuss the pricing according to your amount. For more detailed information, contact us directly by email, [email protected]. Last updated: Thu, Dec 12 2013 11:55 am EST
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.